Breakdown repair
Diagnosis and repair at your line, with parts from our stock. For contract customers 24/7.
Service on-site
On-site homogeniser service in the Netherlands, Belgium and Germany
We work for customers all over the world, but our home turf is the Netherlands, Belgium and Germany. That is where our own service engineers come to your production site: for breakdowns, scheduled maintenance and everything in between.
Request service Machine down? Call +31 35 303 7191
- NL · BE · DE our own engineers on site
- 24/7 breakdown support for contract customers
- Worldwide support by phone, remotely and through 64 partners
Our region
From Hilversum to your production floor
Every day our service engineers set out from Hilversum in the BOS service vans. Most plants in the Netherlands, Flanders and western Germany are a short drive away, and we regularly work in Wallonia and across Germany too. Because our engineers work on the same types of machine week in, week out, they know your homogeniser inside out.
Parts come straight from our own stock in Hilversum, so diagnosis, parts and repair come from one team.
- Engineers specialised in high-pressure homogenisers
- BOS, Gaulin, APV, Rannie and SPX machines
- Parts straight from more than 15,000 items in stock
- One point of contact in Hilversum
Service area
Strong on site in the Netherlands, Belgium and Germany
Our engineers travel the whole of the Netherlands and Belgium, from Groningen to Liège, and across Germany, from Hamburg to Munich.
BOS has a strong position in Germany: more than 50 BOS machines run there day and night. Dairy, food, pharma and chemical plants in all three countries can count on short lines, engineers who know the machines, and a fast response when it matters.
What we do on site
Everything your homogeniser needs, at your site
Preventive maintenance
Scheduled inspections, valve and seal replacement and wear checks, so problems are found before they stop production.
Installation and commissioning
Placing, connecting and starting up new and refurbished homogenisers, including a test run.
Overhaul and retrofit
Larger repairs on site or in our Hilversum workshop, and hydraulic and control upgrades for older machines.
Safety valve testing
Annual testing and certification of the safety valve, documented for your audit.
Training at your site
Hands-on instruction for your operators and maintenance team, on your own machine.
Our customers
Trusted by FrieslandCampina, Abbott and many others
Our engineers are familiar faces at large producers such as FrieslandCampina and Abbott. Whether it is a dairy plant that runs around the clock or a pharma line with strict validation requirements, we know what is at stake when a homogeniser stops.
We work just as hard for medium-sized dairies, food producers and laboratories. What large and small customers have in common: they want a machine that keeps running, and a partner who picks up the phone.
From FrieslandCampina's dairy plants to Abbott's nutrition production: on-site service in the Netherlands, Belgium and Germany is what we do every day.
Worldwide
International work, worldwide support
BOS customers and partners are spread across the world. For on-site work our region is the Netherlands, Belgium and Germany, but for major problems we do get on a plane: when a critical machine stops and local help is not enough, a BOS engineer flies out.
Wherever your homogeniser runs, our support never stops: by phone, by video call, through the BISC portal and through our network of 64 partners.
FAQ
Questions about on-site service
Do BOS engineers also come to Belgium and Germany?
Yes. Our region for on-site service is the Netherlands, Belgium and Germany. Our engineers travel from Hilversum to customers in all three countries. In Germany alone, more than 50 BOS machines run day and night.
How quickly can an engineer be on site?
That depends on your location and your agreement. Customers with a maintenance contract and 24/7 Service and Support get priority. Call us and we will tell you straight away when an engineer can be with you.
Which machines do your engineers service on site?
Our own BOS homogenisers and Gaulin, APV, Rannie and SPX homogenisers. BOS is not affiliated with SPX.
Do you also work outside the Netherlands, Belgium and Germany?
Yes. We support customers worldwide by phone, remotely and through our partners. For major problems a BOS engineer can fly out.
Can I combine on-site service with a maintenance contract?
Yes. With a service contract we plan visits on a fixed schedule, and you get priority support and discounted rates.
Need an engineer at your site?
Tell us which machine you have and what is going on. We will get back to you quickly.